Search consumer rights, scams, fraud, calls, texts, voicemail, credit, identity theft, debt collectors, banking disputes, subscriptions, refunds, housing, data removal and complaint resources.
Open a result for the full resource: rights, what it means, what to save, what to do first, what not to do, where to report and Defentra/Elite action options.
What to do when a caller threatens you, claims to be a bank, government agency, debt collector, delivery company, police officer, utility company or business.
Consumers should treat urgent unknown calls and suspicious voicemails carefully, especially when the caller asks for payment, security codes, banking access or personal information.
What to do when you receive unwanted calls, robocalls, spoofed numbers, robotexts or suspicious voicemails.
Consumers can report unwanted calls and texts. The FCC uses complaint information to support policy and enforcement work, but some unwanted call/text complaints are not individually resolved.
How to handle voicemails that demand urgent action and tell you to call a number back.
Suspicious callback numbers should be independently verified because scammers can leave numbers that look official but route to fake support or payment lines.
Where to start with robocalls, robotexts, spoofing, unwanted calls and spam messages.
Consumers can report unwanted calls and texts. Complaint information can support enforcement, policy decisions and tracking of illegal call/text patterns.
What to do when someone calls claiming to be your bank, card issuer, fraud department or payment app.
Consumers should verify bank calls through official contact information instead of trusting caller ID or callback numbers provided by the caller.
What to do when a text or email says your package is delayed, unpaid, failed or needs address confirmation.
Fake delivery messages use package anxiety to make people click links, enter addresses, pay fake fees or give card information.
What to do when an email asks you to click a link, verify an account, open an attachment or fix an urgent problem.
Phishing emails try to steal passwords, payment details, identity information or account access by pretending to be a real company or agency.
What to do when a text says your package, bank account, toll, refund, benefit or payment needs urgent action.
Spam texts and phishing messages try to make consumers click links, enter login credentials, share personal information or make urgent payments.
When a situation needs more than reading, use Defentra to scan, check, document and preserve evidence. For qualifying issues, Elite support can help organize the next steps.
This Resource Center is educational and organizational. It is not legal advice, financial advice or a guarantee of any outcome. Rights, remedies, deadlines and reporting paths can vary by state, account type, contract, agency rules and case facts.
