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Action Guide Calls, Texts & Voicemail Reviewed Sep 7, 2026 Source: Federal Trade Commission

Fake Delivery Text or Package Scam

What to do when a text or email says your package is delayed, unpaid, failed or needs address confirmation.

Start With First Steps Evidence Checklist Reporting Path Open Defentra
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01

Right Summary

The main consumer right or issue explained fast

Fake delivery messages use package anxiety to make people click links, enter addresses, pay fake fees or give card information.

02

What This Means

Plain-English breakdown of the problem

These scams may impersonate USPS, UPS, FedEx, DHL, Amazon or other delivery services. They often say a package cannot be delivered without a small payment or address update.

03

What To Save

Evidence that can matter later
Proof Receipts, bills, letters, emails, screenshots, account records, photos, videos or notices.
Timeline Dates, times, names, phone numbers, websites, payment details and support case numbers.
Responses Save every reply from the business, bank, collector, agency, platform or provider.

Save the sender number/email, message text, link, screenshots, fake payment page, tracking number and any card information entered.

04

What To Do First

The first clean action path

Do not click the link. Go to the shipper or store website directly and check orders or tracking from there.

05

What Not To Do

Common mistakes that can make the issue worse

Do not pay small redelivery fees through message links. Do not enter card details or login information from text-message links.

06

Where To Report Or Escalate

Possible complaint, agency, company or platform paths

Report to FTC ReportFraud.gov, the delivery company being impersonated and the payment provider if card information was entered.

08

Defentra / Elite Action

How this resource connects to evidence, scanning and action

Use Defentra SMS Protection and Safe Browser to check delivery links before opening or paying.

Open Defentra Report A Scam Elite Support
09

Source / Review File

Internal quality and trust signals
Resource Type Action Guide
Resource Area Calls, Texts & Voicemail
Last Reviewed Sep 7, 2026
Primary Source Federal Trade Commission
10

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Educational Notice

Important limitation

This resource is educational and organizational. It is not legal advice, financial advice or a guarantee of any outcome. Rights, deadlines, reporting paths and requirements can vary by state, account type, product, service, contract, agency rules and case facts.