Search consumer rights, scams, fraud, calls, texts, voicemail, credit, identity theft, debt collectors, banking disputes, subscriptions, refunds, housing, data removal and complaint resources.
Open a result for the full resource: rights, what it means, what to save, what to do first, what not to do, where to report and Defentra/Elite action options.
What to do when someone uses your personal information, opens accounts, applies for credit or takes over an account.
Identity theft recovery depends on what information was used, what accounts were affected and whether new accounts, credit inquiries, bank activity or government-benefit issues are involved.
A full recovery guide for when someone uses your identity, opens accounts, files applications or takes over existing accounts.
Identity theft victims should document what happened, report the theft through official channels, protect credit files, contact affected companies and dispute fraudulent accounts or activity.
A fraud alert tells businesses to take extra steps to verify identity before opening credit in your name.
Fraud alerts are used when identity theft is suspected or confirmed. They warn potential creditors to verify identity before issuing credit.
A credit freeze can restrict access to your credit file and may help stop identity thieves from opening new accounts in your name.
A credit freeze limits access to a credit report. Because many creditors need access to a credit report before opening new credit, a freeze can help block new-account fraud.
What to do when a collector contacts you about a debt you do not recognize or believe belongs to someone else.
Consumers can dispute debts they do not believe they owe and should preserve validation information, credit report entries and proof supporting the dispute.
Where to start when you were scammed, targeted, impersonated or pressured into sending money or information.
Consumers can report fraud and scams to official reporting systems. Reporting helps create records, support enforcement data and guide next steps.
Learn what to do when your credit report shows inaccurate, incomplete, outdated, duplicated or fraudulent information.
Consumers can dispute credit report information they believe is inaccurate or incomplete. Credit-reporting problems should be documented clearly with the bureau, account name, dates, proof and dispute confirmations.
Understand what to save and what to do when a debt collector contacts you about a debt.
Consumers have rights when dealing with debt collectors. If you do not believe you owe the debt or the amount is wrong, you can dispute it with the collector and, if it appears on your credit report, with the credit reporting company.
What to do when a collector threatens you, keeps calling, refuses to explain the debt or claims you owe money you do not recognize.
Consumers have rights when dealing with debt collectors. If you do not believe you owe the debt or the amount is wrong, you can dispute it with the collector and keep written records.
What a debt collector should provide and how to use validation information when you do not recognize a debt.
Debt collectors generally must provide validation information about the debt, including who the creditor is, the amount and how to dispute the debt.
When a situation needs more than reading, use Defentra to scan, check, document and preserve evidence. For qualifying issues, Elite support can help organize the next steps.
This Resource Center is educational and organizational. It is not legal advice, financial advice or a guarantee of any outcome. Rights, remedies, deadlines and reporting paths can vary by state, account type, contract, agency rules and case facts.
