Casey | TAA Starter

Resources, Tips & How-To

Consumer Rights

Refunds are another useful part of this discussion. If a customer returns an item purchased through an installment service, they need to understand ho

An apology and a resolution are related, but they are not necessarily the same thing. A customer might appreciate a respectful explanation even when t

One issue worth discussing is how businesses can protect customers who use QR codes. For example, a restaurant or parking operator could inspect publi

Another important issue is documentation. When challenging a charge, useful information can include the original purchase terms, cancellation confirma

A warranty can sound generous until someone discovers the exclusions and required procedures. The written terms matter, especially for expensive elect

One of the most useful things a consumer can do is clearly separate the facts of a complaint from the outcome they would like. For example, a timeline

I think an important part of prevention is making it easier for people to ask questions without feeling embarrassed. When a suspicious relationship in

An important distinction when buying online is the difference between a seller who is simply unfamiliar with a platform and someone deliberately tryin